THE BASICS

  1. What is the Lifetime App?
  2. The Lifetime App is an app that allows you to watch your favorite LIFETIME programming - full episodes, clips, movies and more - on your mobile device or tablet.

  3. How much does it cost to use the Lifetime App?
  4. The Lifetime App is totally free to download and use. However, to access the entire catalog of programming, you will need to verify your cable TV or satellite TV subscription by logging in.

  5. What devices does the Lifetime App work on?
  6. The Lifetime App currently works on iPad and iPhone running iOS 5 and later, Android tablets and phones running OS 4 and later, and Kindle Fire HD. Keep checking back for updates.

  7. What sort of connection will I need?
  8. The app will work over a 3G cellular connection, but a broadband Wi-Fi or 4G connection is recommended for the optimal experience.

  9. What countries are able to use the Lifetime App?
  10. The Lifetime App is currently available for use only in the United States.

SHOWS

  1. What sort of programming is available in the Lifetime App?
  2. Lifetime Television is committed to offering the highest-quality entertainment and information programming, and advocating for a wide range of issues affecting women and their families. Now Lifetime TV is coming to the palm of your hand! You can watch full episodes of your favorite Lifetime shows right on your iPad or iPhone: The Lifetime App features full episodes and other video from your favorite Lifetime shows, as well as full movies.

  3. How often is new video added to the Lifetime App?
  4. There will be new episodes, clips and movies added to the Lifetime App nearly every day!

  5. Why isn't my favorite show available in the app?
  6. We would love to put all of our programming into the Lifetime App, but sometimes (rarely) our contracts don't allow for that. You can send your requests to watchapps@aenetworks.com.

  7. How quickly does a new episode get added after it airs on TV?
  8. Generally speaking, new episodes will be available the morning after they air on Lifetime.

  9. Is there a limit to how much video I can watch in the Lifetime App?
  10. There is no limit to the amount of video you can watch in the app. You may run out of hours in the day…

USING THE APP

  1. Do I have to log in to use the Lifetime App?
  2. No, you don't have to log in to use the Lifetime App. There will always be lots to watch for viewers who don't log in.

  3. What's the difference between watching while logged in and watching while not logged in?
  4. Viewers who verify their subscription to a cable or satellite TV Provider get access to a deeper catalog of video content. If you cannot log in because your provider is not supported or you don't know your password, you'll still have lots to watch.

  5. Where do I get my log-in information?
  6. Your log-in information comes from your local cable company. For Comcast, click here to setup a username and password. URL: https://login.comcast.net/myaccount/create-uid;reset-pwd-session-id=BNFzQrZWvdTYX6Sfw5FNMj0JjchzG2LyYJJYct1N1QG1pyQnVygT!1902268968!1535339758?execution=e1s1

  7. What TV Providers support the Lifetime App?
  8. For now, we enable Comcast, DIRECTV, Cablevision, Verizon FiOS, and Time Warner subscribers to log in to the app. We will continually add more providers.

  9. Can I use the Lifetime App if my TV Provider doesn't support it?
  10. Yes! There are lots of full episodes, clips, movies and more to watch - even if your provider isn't currently supported.

  11. Can I download the videos in the Lifetime App to watch later?
  12. No, the Lifetime app is a streaming-only experience. However, you can add favorite videos to your Watchlist to make them easier to find when you watch them. This feature is not available on Android, but is coming soon!

  13. Where can I use the Lifetime App? Do I have to be at home?
  14. No, but you do have to be in the United States. The app won't work if you're traveling internationally.

  15. Does the Lifetime App support closed captioning?
  16. Programming that originally aired after October 31, 2012 on television has closed captioning available. Tap the CC button on the player to turn captions on.

  17. Can I restrict certain programming from appearing in the Lifetime App?
  18. Parental controls are enabled from your cable or satellite provider's site. Setting restrictions on your provider's service will carry over into the Lifetime App.

  19. Can I disable the ads from appearing in the Lifetime App?
  20. No. At this time, the ads are part of the experience and are the reason we are able to offer so much content free of charge. We'll try to keep them brief.

  21. Is programming in the Lifetime App available in HD?
  22. Most of our recent programming will be available in the app in an HD format that will look great on you iPad, iPhone and Android device. Some of the older series that aired prior to HD becoming widely available will be shown in standard definition. But it will still look pretty good.

  23. Can I use the Lifetime App to send programming to my television via AirPlay?
  24. AirPlay is disabled in this version of the app, but we expect to make it available very soon.

  25. I'm trying to watch a show, but I'm only getting the audio (with no video).
  26. The Lifetime App is designed to provide the optimal viewing experience based on your connection speed. If your connection is too slow, the video quality will be lessened, or in some cases, removed altogether, providing an audio-only experience. Using a consistent broadband connection will help ensure the highest quality video within the Lifetime App.

  27. I have a WiFi connection, but my video quality is poor.
  28. Using the Lifetime App over a WiFi connection is one of the best ways to ensure an optimal viewing experience. Unfortunately, other factors (including an intermittent network connection, slow network speed or poor signal strength) can all contribute to lessened performance within the Lifetime App.

  29. Why does my video freeze up from time to time?
  30. When the app isn't able to download the video fast enough, the playback will pause until it's able to catch up. This is known as buffering, and it can happen for a variety of reasons. One common cause is too many devices using the same connection at one time. To minimize buffering issues, try to limit the number of devices on your network when using our app.

  31. Why does my video get blurry or pixelated sometimes?
  32. Our apps deliver video streams based on your connection speed. The faster your connection, the better the video quality. If your connection speed drops during playback, the video quality will be lowered until a better connection can be established. At extremely slow connection speeds you may receive no video at all and only hear the audio portion of the program. This is normal behavior, but if you're experiencing this problem frequently, you should call your internet provider.

  33. I prefer to manually set the time and date on my device, and I'm having issues watching videos.
  34. Our apps require synchronization with our servers, so if your device is set with an incorrect time or date, you may experience difficulty with playing back our video. Allowing your device to set the time and date automatically will avoid this problem.

  35. Will the app work over a 3G connection?
  36. The Lifetime App is designed to provide the optimal viewing experience based on your connection speed. If your connection is too slow, the video quality will be lessened, or in some cases, removed altogether, providing an audio-only experience. Using a consistent broadband connection will help ensure the highest quality video within the Lifetime App.

  37. How can I contact Lifetime if I need support for the Lifetime App?
  38. You can get in touch with Lifetime here: LIFETIME CONTACT

    Email: watchapps@aenetworks.com  (subject line: "Privacy Policy Contact")
    U.S. Postal Mail: A&E Television Networks, LLC
    Contact: Lifetime
    235 E. 45th Street
    New York, NY 10017
    Attention: Digital Media Counsel, Legal & Business Affairs
    Telephone: 212-210-1400