Employment expert Hayley Taylor may have packed her bags and traveled across the pond from the UK to the US — but that doesn’t mean she left her British charm behind. If you’re scratching your head trying to decipher one of Hayley’s more foreign phrases, you’re in luck: the Fairy Jobmother herself is here to share the meaning of some of the “Hayleyisms” heard on the show!

Hayley Taylor left school at the age of 16, but soon decided she wanted to become a hairdresser. After working hard to get into college, she succeeded and after three years, achieved her dream. Taylor combined her studies with evening work so that she had real life experience as well as the scholastic qualifications. With a passion for people, she pushed herself to learn as much as she possibly could—building communication skills and taking evening psychology classes, all while working full-time. Taylor realized she had a special ability to communicate and pass on knowledge to others and soon discovered this was to be her way forward.

While working in a hair salon, which had a training school on the premises, Taylor was asked to “step in” while the tutor was on sick leave. With much trepidation, she did so, and consequently experienced what she calls her “thunderbolt moment” – the moment when she realized she wanted to pass on not only her expertise, but also her keen interest in educating adult learners. With this in mind, she looked for a job that combined both of her passions, and soon got the opportunity to work with unemployed learners who wished to enter the hairdressing profession. Taylor worked during the day, studied her foundation in adult learning at night and became increasingly passionate about her unemployed trainees and the issues they faced.

During this time, Taylor met her husband Mark, and after two years of living together they decided to get married. Twelve months later, their daughter Morgan was born, completing a happy family in every sense. Unfortunately, when Morgan was only a year old, Mark was laid off from a job he had held for ten years. His job loss put the family into both financial and emotional jeopardy. Although Mark found new employment, it was an unskilled, low-paying position. The financial strain led to arguments and mounting debt. Taylor, in the meantime, found being a full time mom rewarding but lonely, and she gradually lost self-confidence and resented the career sacrifices she had made.

Once Morgan attended full-time school, Taylor found herself looking for work. However, she struggled because she felt she had lost her identity, as well as the belief that she could contribute to society!

Taylor ended up accepting volunteer work, and as her abilities were recognized, her confidence grew. Within two months she became assistant manager, and two weeks later became manager. Unemployed volunteers came to the establishment for work experience and Taylor thrived on passing on her knowledge and life skills.

After two years in the position, the training provider who had sent the volunteers to Taylor, approached her to come and work for their company. Taylor accepted and spent three years working solidly with the unemployed, helping them face and overcome their barriers and move forward into gainful employment.

One day a film crew arrived at her office — they were filming training providers who delivered governmental contracts. The crew was so impressed with Taylor’s innovative methods and success that she was featured in a three-part series on the UK’s Channel 4 called “Benefit Busters.” Overnight, she became the talk of the nation and received an offer from the channel to host her own show, “The Fairy Jobmother.” The show is a resounding success, and has already drawn interest from the British government as it works to deal with employment issues head on.