"Airline": Baltimore Crew

Nicholas Hadeed

Nicholas Hadeed

Nicholas is dedicated to making sure that customers have "smooth and enjoyable travel experience." This customer service supervisor has been a part of the Southwest family since 1999. A former EMT, or Emergency Medical Technician, he once saved an elderly woman's life.

Carole Jennings

Carole Jennings

As a customer service supervisor, Carole leads and coaches the agents in her group. Being on the show was a reminder that "customers ... see all that we do and say. That is important ... to give the best customer service we can." A single mother with three daughters, she's thrilled about a recent move that allows each of her children to have her own room.

Christopher Marr

Christopher Marr

Christopher has been with Southwest for four years and works as a customer service supervisor. Before joining the company, he spent eight years in the U.S. Coast Guard. He is the proud father of a teenage son.

Gina Terrano

Gina Terrano

Gina, a customer service supervisor, feels very comfortable with her job and always strives to make the best decision for the customer and the company.